Shipping & Returns
Shipping is available to all Canadian and U.S. addresses, with costs as follows:
- $10 flat rate shipping for all Canadian orders.
- FREE shipping is provided on all Canadian orders over $175 (before taxes).
- $15 flat rate shipping to U.S. addresses. All shipments to the United States are final sale because of duty and brokerage issues.
All orders are packaged and shipped within 1-2 days. If there are any unexpected delays, you will be notified by e-mails. All orders are sent via Canada Post expedited. If you require a tracking number, please let me know and I will be happy to provide it.
If for any reason you are unhappy with your purchase, please let me know as soon as you can. In most cases, a refund or exchange can be issued.
Regular priced items can be returned for a full refund within 14 days of in-store purchase or 10 days of receiving your online order.
Sale items can be returned for store credit only within these same timelines.
All items must be unworn with all original tags attached or will be refused.
In-store purchases or local pick up: As above, items can be returned to the boutique for refund or store credit within 14 days of purchase.
Online purchases requiring shipping: As above, items being returned for refund or store credit must be received (by me) within 10 business days from the date you received your order. The cost associated with returning your item(s) will not be reimbursed. I recommend purchasing insurance/tracking number for your return order as I am not responsible for any items lost in transit.
Once I receive your returned items in the mail, a refund or store credit (whichever applies) will be issued, less the cost of shipping paid by you when the order was placed. If you received free shipping, a $10 fee will be deducted from the refund.
Exchanges by mail: a $10 shipping fee will be applied on all exchanges.
For hygienic reasons, a number of our products cannot be returned or exchanged, including undergarments (e.g. underwear, tights, belly bands) as well as bathing suits without the protective sticker.
DAMAGED OR FAULTY ITEM
In the rare event that your order arrives damaged, please send me an e-mail at firstname.lastname@example.org and include a photo of the damaged item(s).